Order Delivery Guarantee
Please note that we do not provide direct refunds for all customs clearance issues, we only provide re-shipment or store credits/ gift cards of equivalent value for your order. Because as you know, this situation is not our fault, we are also victims, we had shipped your order correctly and we have fulfilled all our obligations and responsibilities on our side, but sometimes your local customs clearance is changeable and beyond control. However, situations like that are extremely rare. However, we all know things can happen but you can rest assured regardless you will be covered! We always take care of our customers!