- Please make sure to double-check and provide the correct and complete shipping address when placing your order. Once the order is shipped, the shipping address cannot be changed and the package cannot be forwarded any other address. If you submit a change of address or mail forward request with USPS without our authorization, it will cause delivery anomalies or even package loss. In this case, we do not cover it and you will be responsible for the consequences.
- Unfortunately if the package cannot be delivered due to an incorrect or incomplete address you provided or are unavailable during the delivery process, the shipping company will destroy your package. The tracking number may update as "Return to sender" by default but sadly it will NOT be returning to us. We CANNOT refund or reship in this situation.
- Additionally, for all orders any rejected deliveries will not be eligible for refunds.
Because in all fairness, none of the above situations are our fault, we shipped your order exactly according to the shipping address you provided, so we should not and will NOT bear innocent losses. We would like your understanding that while we understand your plight, we hope that you understand we have our costs too. We have families to feed, just like you! :)
We are honest and reliable manufacturer, we have a delivery guarantee on all orders, if the package is undeliverable or returned due to our cause or fault, we will re-send your order FOR FREE.
If your package is undeliverable or returned please contact our Customer Support team (support@coinsouvenir.com) for assistance. Our customer support will give you some suggestions or guidance based on your specific situation to try to save your package, but we are not responsible if it is not our fault.
