FAQ

Where is the store based?

Beijing, China.

Most orders are shipped within 1 - 5 business days after your order placed.

All orders have tracking number as long as your order reaches $9.99 USD.

Order less than $9.99 USD, will be shipped by ordinary mail, without trecking.

 

What is the store's return and exchange policy?

WE HAVE 30 DAYS MONEY BACK GUARANTEE AND SATISFACTION GUARANTEE!!

For custom made items, we don’t eccept return and exchange unless quality problems.

Have a look at the detailed Return/Exchange Policy Click here.

 

Do we accept orders placed outside US?

We surely do! We ship Worldwide and Free Shipping for ALL orders, over $14.99 USD with tracking number sent.

 

How long will it take to receive your order?

Once shipped, most orders arrive within 15 to 30 business days. Some even only take 7-15 business days, but still depending on the efficiency of your local postal service.

If you need Express shipment, welcome to contact us for more details.

 

How do you pay for the order? Is it secure?

You can safely pay with PayPal, one of the most trusted online payment solutions on the web. Because of this, CoinSouvenir.com has all the same securities and payment fraud protection as these leading payment processors.

 

How to Pay with Credit Card?

  • We can accept most major Credit Cards with our secure PayPal Checkout
  • You do not need a PayPal account to use your Credit Card
  • Simply follow the steps below and thank you for shopping with us!

After you've selected what you want to purchase - go to the shopping cart

  • Next simply click "Check out"
  • Input your information on the form and click "Continue to next step"
  • Choose "PayPal" as your method of payment (even if you don't have an account)
  • Click "Complete my purchase"
  • You will be brought to the PayPal Order Summary. Click "Don't have a PayPal Account" 
  • Simply input your credit card information and submit
  • Your transaction is complete!

Click here to Check out the step by step guide below. Thank you for shopping with us!

 

Will you hit custom taxes if purchasing from us?

We will try our best to make your package avoid custom taxes.

However, we are not able to control it. According to our experience, only 0.03% package got taxes hit out of 10000 packages (We've been in the market since 2008).

We will help you provide needed paper work to get packages released soon.

 

Will we mark the price down when shipping out the order?

Yes, we usually ship them as gift or at lower value.

 

What if you don't get your parcel?

If you do not get your parcel within 45 days, contact us. If the parcel lost, we will re-send or refund you fully money. 100% guaranteed.

 

Do we take Western Union, Bank transfer as money method when you don't have a Paypal?

Yes, we do! Send us a message via email and we will let you know how to do.

 

Do we do wholesale/drop shipping?

Yes, we do, starting from 10pcs for each item. We do bank transfer and offer Free Shipping, Great quality items! Please email wholesale@coinsouvenir.com for further business cooperation! We are looking for local country dealers and we can send customer to your local store as well! Drop Shipping also available.